Returns

If you have any specific questions regarding returns, click here to fill out our contact form.

Returns & refund Policy

Physical Products

  • We accept returns within 15 days of purchase for store credit/exchange only. Please note that all return costs will be the customer’s responsibility unless you are returning a faulty product. Otherwise, shipping costs are non-refundable.

Digital Products & Services

  • Due to the digital nature of content being immediately available upon purchase, there are no refunds offered. Digital products include but are not limited to: online courses, downloadable or printable resources, guides, e-books, etc. Extenuating circumstances are considered at our discretion.

  • For consultative services, once payment is made for booking, fees are non-refundable; however, may be applied to an appointment at a later date if you need to reschedule. The service must be rendered within 6 months.

How to make a return

If you would like to return a purchased physical product in exchange for another product, the product must be returned at your expense. Purchases must be returned in the products’ original packaging and must be in a new, unopened and unused condition. The original and return shipping charges will not be refunded. For returns to be processed, it has to be disclosed to us and shipped within 15 days of receipt. Any return shipped from the 15th to the 30th day will incur a restocking fee of 15% from the total order. We are not able to refund you the shipping charges.

If you receive a product that has been damaged during transit, you must take and send us photos of the damaged item immediately upon receipt. Whether or not we accept the return or issue a product credit is at our discretion.

To start a return, click here to fill out our contact form.

Non-returnable items

Sale items or Samples cannot be returned or exchanged.

Cancellations

You may cancel your order within 24 hours of purchase, as long as a tracking number has not been issued.

Damaged or Incorrect Goods

We must be notified of incorrect, missing or damaged products within 3 days of receipt. For damaged items, we will do our best to replace your product(s) within a timely matter; however, photos must be taken of the damaged goods in order to start a claim.

To start a damage claim or to notify us of incorrect items, please fill out our contact form.